We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and other major payment methods at checkout.

Once an order is placed, we start processing it immediately. If you need to make changes, please contact us as soon as possible. While we cannot guarantee modifications, we will do our best to assist you.

Yes! Sign up for our newsletter to receive exclusive discounts and promotions.

Payment failures may occur due to incorrect details, insufficient funds, or security settings. Try using a different payment method or contact your bank for assistance.

Yes! We offer free shipping within Australia on all orders.

Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location. You can check the shipping rates at checkout.

Orders typically arrive within 5-7 business days after processing, depending on the destination. (free Shipping)

We use reliable carriers such as DHL, and FedEx for all shipments.

Yes! Once your order is shipped, you will receive a tracking number via email so you can follow your package.

You can click here to track your order: Track my Order

We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving your order.

To initiate a return, please contact our customer service team at support@cuirdore.com with your order number and reason for return. We will provide you with further instructions.

Yes, return shipping costs are the responsibility of the customer. We do not provide prepaid return labels.

We currently do not offer direct exchanges. If you need a different product, please return your original item and place a new order.

Items marked as Final Sale, including bags, cannot be returned or exchanged.

Once we receive your returned item, we will process your refund within 10 business days. The refund will be issued to your original payment method.

If you received a damaged or incorrect item, please contact us within 30 days of receiving your order. We will arrange a replacement or a full refund at no extra cost to you.

All available items are listed on our website. If a product is out of stock, you can sign up for restock notifications on the product page.

Yes! We source our products from trusted manufacturers and ensure they meet high-quality standards.

At the moment, we do not offer gift wrapping services, but all items are carefully packaged before shipping.

Unfortunately, we do not offer custom orders at this time.

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and access exclusive deals.

You can reach our support team via email at support@cuirdore.com or through our contact form on the website. We aim to respond within 24-48 hours.

Our support team is availableMonday - Sunday, 9 AM - 6 PM (GMT).