Shipping

Cuir Doré Shipping Policy

Last Updated: 22-04-2025

Who We Are

Cuir Doré ("we," "us," or "our") operates the website cuildore.com (the “Site”). Our goal is to ensure a seamless and transparent shipping experience for your convenience and satisfaction. Below are the details of our shipping policy.

Shipping Costs

Free Shipping: We offer free shipping on all orders.

Shipping Range

Delivery Area: We currently ship within Australia.
Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
Cut-off Time: Orders placed before 22:00 (AEST – GMT+10:00) will be processed the same business day. Orders placed after this time will be processed the next business day.
No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the destination.

Delivery times may vary slightly depending on location and local postal services.

Shipping Process

Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

Returns Policy: For detailed return instructions, please refer to our [Returns Policy]

Need Help?

If you have any questions or issues with your payment, feel free to contact our customer support team:

Email: support@cuirdore.com
Contact Form: Click Here
Phone: +31 6 41776120
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (AEST)

Thank you for choosing Cuir Doré – where timeless design meets refined detail.